Customer-centric——Revve customer service training boosts business development-Company news-ShenZhen Revve New Material Tech Co.,Ltd.

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Customer-centric——Revve customer service training boosts business development

Source : Company news Edit : Revve New Material Read : 70 Time : 2019-10-24

On October 22, 2019, the customer service department of Revve New Materials carried out customer service training with the goal of improving customer satisfaction. The training was presided over by Wen Yan, Manager of Customer Service Department. All staff in the customer service department participate in the training, and strive to grow together with the business team, laying a good foundation for the rapid improvement of service skills.

Strength Training of Customer Service Department—Documentary Practice

The main contents of this training are: the technical requirements, professional knowledge, work attitude, and documentary work process and work skills that customers need to possess in order. In order to allow everyone to better grasp this kind of knowledge, in addition to talking about the process and sharing key interpretations of experience, Manager Wen also invited customer service personnel to participate in real-scene simulation discussions and Q&A on the spot, further strengthening customer service specialists’ understanding of all customer-centric goals.

Wen Yan, manager of the customer service department, gave a warm speech

In addition, Manager Wen used real cases to clearly and thoroughly explain customer psychology and how to provide professional services close to customer psychology. At the same time, he said that in order to provide satisfactory services, he must learn to think differently, think what customers think, be anxious about what customers are anxious about, and use the power of language to highlight service quality. Through this training, everyone not only learned the relevant knowledge of customer service work, but also learned to have a dominant awareness and overall concept, master time management skills, improve work efficiency, and learn communication skills with customers. Speech plays a vital role in the whole service process.

The customer service specialist listens carefully and learns

Ruiwei New Materials has been committed to providing customers with high-quality products and services, hoping to obtain the real needs of customers in the shortest possible time and improve customer satisfaction. According to the training plan of the customer service department, the next step will be to invite production, technology, quality and other relevant departments to organize training, so that the customer service department can enhance the professional knowledge and skills of the release film industry, accurately connect with customers, and help customers solve problems in a practical manner. At the same time, work hand in hand with the business to feel the needs of the business team and provide strong support and guarantee for the front-line sales staff.

Tag : development training business Customer service centric boosts Revve

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